- About Audiofriends
- Shipping general
(The information on this page has already been given during the order, with a hyperlink to under information.)
1. Shipping costs?
The shipping and handling costs are a loss for us. These costs paid by you are counted by the tax authorities as income by the tax, and in addition to 21% VAT, we must pay approximately 37 - 50% income tax on them.
If Audiofriends sends by standard mail (PostNL), please keep in mind that in the Netherlands points are used. Shipping outside the Netherlands up to 100 grams is 3 points, from 100 - 350 grams is 5 points. One point has a price of 1.65 Euro excluding VAT for a shipment outside the Netherlands as of 2023. On this previous link you can also see the rates to other countries.
In addition, there are handling costs, which go beyond packaging alone. We do not work with volunteers.
The payment costs for PayPal, for example, are also relatively low. For example, if an order of 30 Euro is placed, the customer must pay 0.35 + 3.5% = 1.40 Euro payment costs. Audiofriends must pay approximately 37 - 50% income tax on this 1.40 Euro in addition to 21% VAT.
Audiofriends also does not think it fair to let customers who do not use PayPal pay for customers who would like to use PayPal, etc.
Thank you for your understanding.
Audiofriends will ship the ordered items under normal circumstances within 0-6 working days.
You will receive an e-mail with information after sending.
The dimensions of the cardboard letterbox package can be up to ± 25.5 x 3 x 36 cm. Please keep in mind that you choose an address that has a (frost-free) mail entrance where this package (Package is within international standards.)
3. Postal delivery time?
Please note that if the shipment includes glue, the customs may have extra interest in this package.
Outside Europe we send the order automatically with track & trace.
Audiofriends has no influence on the delivery time in any way, and not any knowledge about the delivery time in any way, other than offering a correct postal package.
Audiofriends is a webshop, we do not have our own delivery service.
4. Country / area exclusions / pack stations?
DE: Wir versenden nicht nach Packstationen.
EN: We do not ship to pack stations.
NL: Wij verzenden niet naar een afhaallocaties.
PLEASE NOTE: Audiofriends does not ship to remote islands of any country. An example is Mallorca belonging to the Balearic Islands (Spain). The reason is that we cannot guarantee that the shipped items will arrive. Audiofriends is responsible for the arrival of the items at their destination, and takes this task seriously.
5. Picking up items from the Audiofriends headquarters?
Unfortunately, this is not possible. There is therefore no sale or delivery from the main office. Audiofriends sells via the internet with a web shop, and does not have a store.
If your country is not in the list of countries / regions on our webshop, you can request this at firstname.lastname@example.org.
Audiofriends reserves the right in all cases not to ship (and to refund any payment).