25. Shipping etc?

25a. Shipping costs?

The shipping and handling costs are a loss for us. These costs paid by you are counted by the tax authorities as income by the tax, and in addition to 21% VAT, we must pay approximately 37 - 50% income tax on them.

If Audiofriends sends by standard mail, please keep in mind that points are used in the Netherlands. Shipping outside the Netherlands up to 100 grams is 3 points, from 100 - 350 grams is 5 points. A letterbox package with 3 points currently costs 4.65 Euro shipping costs excluding VAT. On this previous link you can also see the rates to other countries.

In addition, there are handling costs, which go beyond packaging alone. We do not work with volunteers.

The payment costs for PayPal, for example, are also relatively low. For example, if an order of 30 Euro is placed, the customer must pay 0.35 + 3.5% = 1.40 Euro payment costs. Audiofriends must pay approximately 37 - 50% income tax on this 1.40 Euro in addition to 21% VAT.

Audiofriends also does not think it fair to let customers who do not use PayPal pay for customers who would like to use PayPal, etc.

Thank you for your understanding.


25b. Delivery?

Audiofriends will ship the ordered items under normal circumstances within 0-6 working days.
You will receive an e-mail with information after sending.

The dimensions of the cardboard letterbox package can be up to ± 25.5 x 3 x 36 cm. Please keep in mind that you choose an address that has a (frost-free) mail entrance where this package (Package is within international standards.)

25c. Postal delivery time?

At the moment (18 February 2022) the postal companies in the Netherlands are overloaded, and also elsewhere in the world. This is due to the many online orders due to the corona virus, and the dropout of employees due to corona at, for example, the post itself, customs, postman, etc. Mail items sometimes want to end up at the wrong postal center, also because of the pressure.
PLEASE NOTE: To the USA, Canada, New Zealand and Australia there is a bigger postal delay, we think due to the customs are overloaded. The postal shipping time can be about 2 weeks till 3 months.
PLEASE NOTE: To the UK it seems that there is delay at the customs. The postal shipping time can be about 6 days till 2 months.

You understand that this entails additional delay.

Would you like to track the package? Then choose the track & trace option.

Audiofriends has no influence on the delivery time in any way, and not any knowledge about the delivery time in any way, other than offering a correct postal package. Audiofriends is a webshop, we do not have our own delivery service.

25d. Country / area exclusions / packstations?

DE: Wir versenden nicht nach Packstationen.
EN: We do not ship to packstations.
NL: Wij verzenden niet naar een afhaallocaties.

If your country is not in the list of countries / regions on our webshop, you can request this at info@audiofriends.nl.
We usually do not ship outside of Europe with exception of USA, Australia, Canada and New Zealand.

Audiofriends reserves the right in all cases not to ship (and to refund any payment).